Due to recent changes to EU tax regulations, we’ve had to temporarily suspend orders to countries within the European Union through the Bath City online shop.
We’re working on the necessary changes to ensure we meet the new requirements and hope to resume shipping to the EU as soon as possible.
We apologise for any inconvenience and appreciate your patience and understanding. Thank you for your continued support of Bath City Football Club.
We want to make ordering from the Bath City shop as simple and straightforward as possible. Please read the information below before placing your order.
Orders are usually processed within 2 to 5 working days, although this can vary depending on the products ordered, current demand, and whether items are held in stock or made to order.
Orders placed on weekends or bank holidays will be processed on the next working day.
During particularly busy periods, including new kit launches, promotions, Christmas, or other peak times, processing and delivery may take a little longer.
Bath City products may be fulfilled in different ways depending on the item.
Some items are:
Where products are sent direct from the manufacturer or supplier, delivery times may differ from standard club stock items.
If your order includes a mix of products from different fulfilment sources, your items may arrive in separate parcels and at different times.
Estimated delivery times are as follows:
Typically 2 to 5 working days after dispatch.
Typically 5 to 10 working days after dispatch, although some items may take longer depending on production and supplier lead times.
Delivery times vary by destination and shipping provider. International orders may take 7 to 21 working days after dispatch.
Please note that all delivery times are estimates and are not guaranteed.
Delivery charges are calculated at checkout based on the products ordered, delivery location, and shipping method selected.
Any delivery promotions or free delivery thresholds will be clearly shown on the website where applicable.
As some products may be shipped from different locations, we may send your order in more than one parcel.
You will not usually be charged additional delivery fees for split shipments unless clearly stated at checkout.
If you purchase a pre-order item, the estimated dispatch date will be shown on the product page where possible.
If your order contains both pre-order and in-stock items, we may either:
This may vary depending on the products ordered.
Items that include shirt printing, customisation, or personalisation may take longer to dispatch.
Please allow additional processing time for these orders, especially during busy periods.
As personalised items are made specifically for you, they may be subject to different returns conditions. Please see our Returns Policy for full details.
Where tracking is available, you will receive confirmation once your order has been dispatched.
Please note that not all delivery services include full tracking.
Please make sure your delivery details are correct at the time of ordering.
Bath City cannot be held responsible for delays or non-delivery where an incorrect or incomplete address has been provided by the customer.
If an order is returned to us due to an address issue, we may need to charge an additional postage fee before the order can be resent.
From time to time, deliveries may be delayed due to factors outside our control, including:
We will always do our best to keep customers informed where possible, but Bath City cannot accept liability for delays caused by third-party delivery services or suppliers.
For international orders, local customs charges, import duties, taxes, and handling fees may apply depending on the destination country.
These charges are the responsibility of the customer and are not included in the product price or delivery charge unless explicitly stated.
Please check your local import rules before placing an order.
If your order arrives damaged, or if you believe it has been lost in transit, please contact us as soon as possible with your order number and full details.
We may need time to investigate with the courier or supplier before a replacement or refund can be arranged.
If you have any questions about your order or delivery, please get in touch with the Bath City shop team and we will do our best to help.
Email: shop@bathcityfootballclub.co.uk
Order reference: Please include this in all correspondence so we can help you more quickly.